100% Satisfaction Guarantee
We stand behind everything we sell. If you are not satisfied with your purchase, you can return any item for any reason whatsoever during the first 30 days of ownership. Our customer service representatives will work with you to find the best solution for your situation by: replacing the original item or providing a refund. Refunds are provided as a store credit or credit card refund, less 20% processing fee. .
Please allow up to 2 business days for orders to ship after transmittal and processing.
Please be aware that vendors that offer custom made items will take longer to ship. Specific information on time needed is posted on each custom made item's web page
Please be aware that vendors that offer custom made items will take longer to ship. Specific information on time needed is posted on each custom made item's web page.
To use our guarantee program, Click Here to Contact Customer Service. All product returns require a Return Merchandise Authorization, (RMA) number. Customer service representatives will provide shipping instructions. Do not repackage the order and return it to the "shipped from" address. Your refund will be processed as soon as your items are received.
AndOrToys, NEWARK, NJ 07112
Please take care in providing your shipping information. What you provide is exactly how your shipping label will be printed. Orders returned to us as undeliverable will result in a 20% processing fee and no shipping refund will be issued. If you decide to have the product re-delivered to a different address (US addresses only), an additional shipping/handling fee of $10 will apply for US shipping addresses.